Zen Internet Support Forum

For the POP3 side of things we support POP3S, ie the SSL version.

For the SMTP side of things we support SMTP/TLS + AUTH - ie exactly what you've set up. As you used, the authentication credentials for SMTP are the same as for POP3(S). We don't however support SPA as with using SSL and TLS there's no benefit.

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Jerry Nicholls
Principal Systems Engineer
perl -e '$_=q(print "perl -e \x27\$_=q($_);eval\x27\n");eval'

I'm having a similar problem using the SMTP engine on a cpanel account. I have users that need to be able to send as well as receive email when not connected via a Zen provided network connection.

It just doesn't work - I get the error message that means the port is blocked for outgoing email (110).

 This can't be right can it? The hosting packages should be independant of the ISP?

Anyone able to enlighten me? "Extensive Knowledge base" - Not much help in there! LOL

With cPanel you need to use POP-before-SMTP. ie if you login to the POP3 server before trying to send email it ought to work. There's a time window in which any IP address that successfully logs in to POP3 can then send email via SMTP.

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Jerry Nicholls
Principal Systems Engineer
perl -e '$_=q(print "perl -e \x27\$_=q($_);eval\x27\n");eval'

Jerry Nicholls:

With cPanel you need to use POP-before-SMTP. ie if you login to the POP3 server before trying to send email it ought to work. There's a time window in which any IP address that successfully logs in to POP3 can then send email via SMTP.

Thanks Jerry - that's what the Outlook account is doing - it connects to the POP server and collects email fine, it just fails to connect to the SMTP server to send email.

I've had another look at the knowledge base article for email setup on cpanel accounts and wondered if it is related to me using the domain name I have pointed at the cpanel account rather than the subdomain.myzen.co.uk - I'm hoping, however, that this is a "Red Herring!"

Strangely enough the same account works fine when they're in the office using the Zen provided broadband connection. Hmmm.

hgrimmett:

I was having similar problems from Outlook 2007 but have now solved them. IN email account settings I have ticked 'my outgoing server requires authentication' and ticked 'use same settings as incoiming server'. then under the Advaced tab I have selected TLS under the 'use the following type of encrypted connection'.  these are the only changes I have made and I can now send email from a non-zen connection.

I have not ticked require logon using secure password authentication or mucked around with ports.

Hope this helps,

H

 

Brilliant - thanks.

 

Chris