Zen Internet Support Forum

Dear all,

I have been a Zen customer and happy with the service. Just recently I have had a problem sending emails with attachments or over a certain size (not sure of the size) not very big at all. 1 or 2 line messages go fine.

I run Kubuntu Edgy and I use Flock which has a photo uploader to Flickr, this will not upload.

If I ask for updates it checks the repositories, you click apply and it says waiting for headers, it will start downloading about 5/10 mins later.

Interestingly enough it refused to send an email, but later on in the day I got a message from Zen mail daemon advising of a message delivery failure. The client I use is Thunderbird, the router when you request it to do upload or send mail just does nothing, no lights flicker indicating activity.

Downloads are fine and general 'surfing' is fine, this is driving me a tad mad to say the least.

Hello asib3edges1,

I've just been reading your posting, I think a part of this problem is that it could be one of several issues and its not clear to me which it is at this time. The problem could be with your mail client Thunderbird and the way it is creating the mail itself i.e. bad or malformed headers?? so the outgoing servers just cannot deal with the mail correctly i.e. addressing.

Or another thought I have is this might be a DNS (domain name service) problem, i.e. the router cannot resolve the address of the mail server/s you are trying to send to (from thunderbird).

**I think it might be worth un-installing the email client Thunderbird and then re-installing it. This often resolves problems itself. But if after you have done that the problem remains the same then atleast you know your mail client isnt the cause of the problem?

**If the problem is a DNS issue, then it could be DNS settings on your machine or DNS settings within the routers configuration.

**So the problem appears to be just with SMTP mail or its a DNS problem or its a problem with Thunderbird, sorry! thats a close as I can suggest at this point in time.

Ivan

Ivan,

Thanks for your reply, much appreciated.

I plugged in the new router and got it to work. I can send emails with attachments etc. So it would appear that the old router was knackered. Many thanks and have a great weekend.

Daniel 

Hi daniel,

Glad to hear your sorted now, and back up and running again.

Best Regards Ivan