Zen Internet Support Forum

I am wondering if it's normal to have my broadband line data displayed below:

 

 

 I have no data displayed for BRAS profile or sync rate.
 

I have read this:

"It should also be noted that older Zen 8000 accounts in particular may not have any data here, as this information was only available from May 2006 onwards. Missing data does not imply there is any particular problem with your line." 

 

from http://www.zensupport.co.uk/KnowledgeBase/article.aspx?id=10593 

 I migrated to Zen on 5th May 2006 so this migration date is within the time frame indicated by the above quote (in red) so I'm wondering why there is no data shown for my BRAS profile and sync rate?
 

It's only a minor issue but I'm just curious about it.

Thanks. 

 

We simply display the data BT send us for your line without doing any processing on it.

The normal rule is that lines without data aren't experiencing any problems. The BRAS profile column was a new one only added in the last release and we only started to receive that data from BT recently.

 

My data is also quite erratic. Unfortunately we can't do much about it.

 

Thanks

 

 

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Systems Development
Zen Internet Ltd

Okay I understand now.

 Thanks for replying.
 

What does interleaving do, and how can I opt in/out? Mine is "auto".

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Cheers,

Adam Reece

See this article for information on interleaving

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Kindest regards,

James Sweet
http://www.zen.co.uk