Zen Internet Support Forum

Has anyone got this to work successfully?  The reason I ask is I can't get anything other than "error" displayed.

The widget is available from this page.

 

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Fred

Working fine here (iMac 24 - Intel Core 2 Duo).

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Phil Long
Technical Support Manager - Zen Internet Ltd.

Works ok for me, once I entered the ID & password correctly !....G4/450 OS 10.4.10

 ** Mike ** 

It now works for me too - and yes, I had made a stupid mistake!

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Fred

I get "ERROR" too. "Communications Error" when I Test.

All the fields are filled correctly, forum username and password and my Zen credentials.

? 

Caps Lock:

I get "ERROR" too. "Communications Error" when I Test.

All the fields are filled correctly, forum username and password and my Zen credentials.

?

Double-check your portal user name and password. (It may be different from your login  user name).

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Fred

Will do. Thanks.

Mike

I'm completely unable to get this widget (or the Firefox extension) to work. Each time I receive an authentication error, even though the information is precisely the same as that for the zen portal (I even tried copy/pasting it from my Keychain entry to make sure). Are people using their @zen username to access the portal, as that is the only thing I can think of that might be the source of my problems as I am not - I'm using a personal e-mail address instead. It is either that or the widget/extension doesn't like non-alphanumerics in the password?

Anyone got any further suggestions?

TIA

You ought to be using the same email address as that listing in your Portal Profile.

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Fred

I am, and it doesn't work.

 

Edit: Do I need to open a port in my router's firewall, or should this be unnecessary? 

I'm using a Speedtouch v585 and didn't open a port. 

With regard to my own experience above, do bear in mind that it's possible to have 3 different Zen passwords: account, forum and portal. I managed to mix two of them up. 

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Fred

Appreciate it, but I have tried them all and various combinations of them too (apart from the forum one - I only created it a few days ago and I have been having the problem with the checker for weeks).