Zen Internet Support Forum

Broken? Scheduled downtime?

 

O.K.here

Down here.

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

lodge:

Down here.

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

 

Same here. I wondered if it was Firefox specific - so tried Opera and got no response either.  

and this from Konqueror -

 

An error occurred while loading https://portal.zen.co.uk/:
Found a cyclic link in https://portal.zen.co.uk/Pages/Systemwide/Errors/ErrorHandler.aspx?aspxerrorpath=/Pages/Systemwide/Errors/ErrorHandler.aspx.

Same here with Firefox running in Ubuntu. 

The page isn't redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete




      


     

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Ken

Zen Active 8000

By the time a family pays off the mortgage for a home in the suburbs, the home isn't home,and the suburbs aren't suburbs.

Same for me - broken at 5.30 this morning and still broken now at 9am ... Shame, coz my new ADSL connection became active some time durning the night and I wanted to do some more config ... ho hum :-/

Mine works ok I use IE 7

Thank you to those customers reporting errors. Some were seeing problems, some were not. This was due to an issue on our load balancer which has now been resolved.

 

 

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Systems Development
Zen Internet Ltd

CarlR:

Thank you to those customers reporting errors. Some were seeing problems, some were not. This was due to an issue on our load balancer which has now been resolved.

 

 

Thank you Carl

All is fine again now. 

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Ken

Zen Active 8000

By the time a family pays off the mortgage for a home in the suburbs, the home isn't home,and the suburbs aren't suburbs.

There have been some additional problems today with the "Tools and Settings" options and the "all pages" option on the grid display which is used throughout the site.

These have now been resolved and a new build containing the fixes has just been released.

 

Apologies to all customers for these issues. We will take steps to ensure new portal releases do not suffer from these issues again. 

 

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Systems Development
Zen Internet Ltd

Thanks for the update.

Pesky load balancers eh!

However - if I click the support tab on the top of the page and then click customer portal - I get 'Page Not Found'.

If I click on the link again from the 'Page Not Found' page - then I get the portal.
 

 
I demand immediate resolution - followed by human sacrifice and / or a jolly good spanking!
 

 

 

I get the same but I always click on "Home" first.

John

dannyboy1121:

Thanks for the update.

Pesky load balancers eh!

However - if I click the support tab on the top of the page and then click customer portal - I get 'Page Not Found'.

If I click on the link again from the 'Page Not Found' page - then I get the portal.
 

 
I demand immediate resolution - followed by human sacrifice and / or a jolly good spanking!
 

 

 

You missed out the FREE Zen mug  

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Ken

Zen Active 8000

By the time a family pays off the mortgage for a home in the suburbs, the home isn't home,and the suburbs aren't suburbs.

The portal link on the support site is fixed now - thanks for that.

Took a few minutes, but the shark pool is placid again...
 

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Kindest regards,

James Sweet
http://www.zen.co.uk