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Zen Internet Support Forum » Services » Customer Portal » Re: Portal down again?

Portal down again?

Last post 31-10-2007, 3:26 PM by reidca. 4 replies.


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27-10-2007, 5:06 PM 28567

dannyboy1121
Joined on 18-02-2006
Posts 230

Portal down again?

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Am I the only one unable to get to the Customer Portal this afternoon? If not - is this planned maintenance or a problem with the load balancer (which I think it was last time).

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27-10-2007, 7:01 PM 28568 in reply to 28567

mroz
Joined on 27-10-2007
Posts 1

Re: Portal down again?

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I've not been able to get in all day. It's very annoying at the end of the month as I'm usually closely monitoring my usage.

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27-10-2007, 8:00 PM 28570 in reply to 28568

tobykim
Joined on 23-10-2006
Posts 50

Re: Portal down again?

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I need to get in as well hope it's working by tomorrow

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27-10-2007, 9:56 PM 28571 in reply to 28570

tomroberts
Joined on 23-11-2005
Hertfordshire
Posts 135

Re: Portal down again?

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I have just logged with no problem. Perhaps there was a problem and it is now sorted.

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31-10-2007, 3:26 PM 28607 in reply to 28571

reidca
Joined on 21-07-2005
Posts 85

Re: Portal down again?

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Thanks for your patience regarding this fault.

I am please to say that we have now successfully diagnosed and fixed the problem that was causing the application pool to crash and causing the "Service Unavailable" error messages.

Apologies for any problems this may have caused to any customers.

Systems Development
Zen Internet Ltd

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