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Webmail Chronically Slow

Last post 11-06-2008, 8:06 AM by pintosal. 4 replies.
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  •  23-01-2008, 9:01 PM 29554

    Webmail Chronically Slow

    I have just under 3,000 messages in my inbox. I generally use POP3 rather than webmail but when I have occasion to use webmail it is chronically slow to bring up the list of headers (they are sent to the browser all in one go - this appears to be processing time rather than network related). I have to wait typically more than 5 minutes after login for the headers to be listed and opening a particular message can take about 3 minutes. This is unacceptable. Am I the only one experiencing this issue? Telneting into POP3 or downloading using Thunderbird works perfectly. This appears to be a webmail problem. Your feedback would be appreciated. Thank you. Chris
  •  23-01-2008, 9:24 PM 29555 in reply to 29554

    Re: Webmail Chronically Slow

    Hi,

    The Webmail service isn't a fully featured Web mail client and does have limitations unfortunately.  It isn't designed to be able to quickly access large volumes of e-mail.  

    I think it's also important to point out our mail system as a whole is not designed for the permanent or long-term storage of large volumes of e-mail.  It is expected that after a short period of time e-mails would be deleted from the server - rather than be allowed to grow to the size you are referring to.  You may wish to consider looking for an IMAP-based service for e-mail if you intend to continue storing large volumes of e-mail external to your own computers.

    kind regards,

    Phil D.Long 


    --
    Phil Long
    Technical Support Manager - Zen Internet Ltd.
  •  24-01-2008, 8:33 AM 29560 in reply to 29554

    Re: Webmail Chronically Slow

    Webmail and POP3 mailboxes don't play well together unfortunately. The slowness that you're experiencing is due to the number of emails you have. The webmail client we use will read every single one of those emails before presenting you with the Inbox view as it needs to parse those mails to pull things out such as the From:, Subject: and Date: headers. I can't be sure without checking but I also believe that it also checks the email body for attachments etc. Every time you return to the Inbox view it repeats this process.

    As Phil's already stated, our mail system was originally offered as a 'transit' service, as POP3 was originally designed, ie it's just somewhere to hold the email until such time as you can properly download it. As such, the webmail offered was a basic service to allow access to email whilst away from home/the office.

    I did start a personal (ie in my own time) project to write a better webmail service that played nicely with POP3 by using a database to remember what the mailbox contained and only update the changes. As often happens with personal projects other things (family, friends, trying to get fitter etc) have taken priority, resulting in development stalling. At this time I am uncertain as to whether I will continue to write the application.
     


    --
    Jerry Nicholls
    Principal Systems Engineer
    perl -e '$_=q(print "perl -e \x27\$_=q($_);eval\x27\n");eval'
  •  30-05-2008, 7:31 PM 30645 in reply to 29554

    Re: Webmail Chronically Slow

    I agree with Chris - there are times when we do need to access webmail. 

    I pull my email regularly so it is not left on the server.  However from time to time I go away - we do have holidays - and shut down my home system completely.  The only access I have is over a flaky wifi or other link. 

    At these times, the webmail facility is just not fit for purpose I am afraid. This happens every year and is really annoying.


    Can anything be done about this?  I realise that the system is basically set up as a POP3 mailbox and that suits my usual usage. 

    It may be that the solution is to offer migration to an IMAP service which would not affect ordinary usage.

    I could leave my home system up and access the mail that way but that means setting up firewalls and VPNs and stuff and I would rather switch it off and save a few bob on energy.

    The worrying thing is that this issue has been around for a long time now and there does not appear to be any progress on it.

    It is not as if Zen is a small time back-room provider - it is one of the top ISPs in the UK. I am otherwise very happy with Zen and don't want to migrate.

  •  11-06-2008, 8:06 AM 30701 in reply to 30645

    Re: Webmail Chronically Slow

    I have a different solution to access my e-mail when I am away from my home setup.

    I use a POP3 mail program called Popcorn. It has an absolutely tiny footprint at only 123kbytes, is quite full featured and it's extremely fast. 

    Better still, you don't need to install it on Windows. It just needs the EXE, an INI file and optional address book; no registry, no DLLs and no write to file unless you download attachments, make a copy of e-mails etc. So when set up on a PC, its folder can simply be copied to a CD to be run from a CD. Of course you can also use a floppy, pen drive or whatever. Which means you can safely use it in an Internet cafe and no trace is left behind for hackers.

    Best of all it is completely free (as well as SPAM free and Virus free) and can be downloaded from http://www.ultrafunk.com/products/popcorn/

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