Zen Internet Support Forum

Mailman is a great package (I use it elsewhere apart from via Zen Hosting), but something odd happens in the version that is part of the Email Management options in  Zen cPanel.

You see, I have added an email address for each of two adminsitrators and moderators (the same two for each in fact). While one regularly receives email prompts to moderate incoming messages (the normal state of affairs),  the other (who is me) does not. 

Zen techies are unable to offer any answers, so does anyone in 'user-land' know why this is?

Andrew 

p.s the problematic moderator/administrator address (mine) works just fine when used as the address of a regular list member, so the address itself is good.

Without knowing the specifics of this...

Is the domain name for your e-mail address used on your cPanel account for web hosting
If so do you actually use cPanel for your e-mail or is the e-mail handled by another server?

If a domain name is parked on the cPanel account then any software running on the web account will not send e-mail to an external e-mail server for that domain name, as the cpanel server just assumes it is handling the e-mail without checking the MX record to verify this. In this case logging in to Horde (e-mail) on the c-panel server should turn up the missing e-mails.  (it is possible for our hosting dept to sort this situation on a per user/domain basis however if you have confirmed this is indeed the case)

This theory however falls down when you say that regular member lists (presumably on the same hosting account) work to this address. All I could assume in that instance is that the e-mail is somehow configured differently between the two types of e-mail (eg it sends using the external e-mail server for regular mailing lists, but uses the inbuilt sendmail on the cPanel box for administrator e-mail)

Another possibility of course is that your administrator e-mail is getting binned by a spam filter - but I would assume thats easy enough to check/disprove?