Zen Internet Support Forum

For a few days I've not been able to view website videos without them buffering all the time.  My Dr Speedtouch tells me, when I run diagnostics, that I have a problem with the internet connection.  I've followed the Dr S. points to fix this, but the problem remains and it is still telling me I have a problem.  Incidentally, when I run my IE diagnostics - it tells me that the connection is OK.  Needless to say I am very confused!  Any suggestions would be much appreciated.  Thanks.

---

"Semper Fi"

This might help:

 If you have recently installed a Speedtouch DSL modem and its Dr Speedtouch software there is likely a conflict between the X-Rite drivers and those of the modem.

Solution: [1] Go to the Speedtouch web site and download the latest appropriate drivers for your modem. [2] Remove the Dr Speedtouch software using the "Add/Remove Software" in your control panel. [3] Install the standalone drivers that you retrieved from the Speedtouch web site.

ref:  http://www.xrite.com/product_overview.aspx?ID=654&Action=Support&SupportID=3467

Thank you so much for the tips - much appreciated.  Since I posted, however, I discovered a fault on the phone line, as well as a loose connection, and everything now works. 

Thanks again! 

---

"Semper Fi"