Zen Internet Support Forum

Hi, I've currently got an open query with Technical Support and bearing in mind Phil's comments about not using the forum to short cut this process I'm not looking to rock the boat as it were.  What I would like is for anyone with more experience than I to provide a second opinion if possible. I'm currently on a fixed speed 512 service, and ...

Recently I had a few problems due to internal wiring of my line. Massive error count. As I do not have an NTE5 master socket, I changed the internal wires for Pro+ shielded twisted pair and installed an ADSL nations XTF socket.  However before I had made those changes I ask Zen support to check my line. Several tests were done by zen tech ...

I spoke with Netgear and they are going to look into the Firewall issue. I don't know if there will be a new release or not, but I will keep you posted on any news that comes back from them. 

I live in MK and was on the BT long reach trial as we were so far away from the exchange.  Eventually we were able to get 512k and I was happy to be able to use Zen again for broadband after a few hideous weeks on dialup.  Now – the latest tests show that we can get up to 1mb.  Does anyone know of an ISP that can offer a 1mb ...

Hi, Has anyone tried successfully to upgrade to the 8000 Active service using a Draytek 2800G router. Zen sales have suggested to me that this is not a safe option. Draytek suggest it should work although line synch issues (whatever they are) could cause a problem - or no increase in speed - (theoretically I should be able to get 4Mb). However, ...

Hi All  When I first started with Zen over a year ago now I was getting around 1.4mb, from Jan this year 0.9mb.  Two weeks ago 0.2mb. Contacted CS and did all the normal stuff took of the face plate (ADSL Nation BB Filter) and fed router thru std filter into the back, downstream rate went back up to 1728. Zen suggested that the face ...

Reading several posts re distances from exchanges etc, I notice a lot of people who live 2-3km away are getting much faster d/l speeds than me.  I shall post my router details and if anyone can point out why I only get 3Meg despite living <1km away it would be appreciated Noise margin down 12.9 up 21 Attenuation  down 10.0 up ...