I have had for the last few days really slow throughput apparently with everyone watching the world cup & tennis online.  http://status.zensupport.co.uk/index.php?serviceid=5&incidentid=1855&simple=1   Very good but for a perfect ISP supplying perfect connections 1009kbps on a 8128 sync line is shocking and less than ...

Hi, I've currently got an open query with Technical Support and bearing in mind Phil's comments about not using the forum to short cut this process I'm not looking to rock the boat as it were.  What I would like is for anyone with more experience than I to provide a second opinion if possible. I'm currently on a fixed speed 512 service, and ...

Hi, Up until about 6 weeks ago my connection (since May 2006) had been great. Things started to go wrong with the router dropping sync overnight and needing to be reset manually so I attacked the house wiring and removed the bell wire and a spur helpfully added by ntl: (before I got ADSL and moved to BT) and my sync went up by another 512 and ...

Hi, I'm currently seeing considerable latency between my Zen ADSL and LINX, the London Internet Exchange, which carries a great deal of Internet traffic in and out of Zen's network.  This seems like a pretty serious problem. I can typically expect latency of no more than 25ms to LINX, but it can be seen in my traceroute below that latency ...

I'd happily take the current version, though 10 times faster. I've tried the speed on several computers, home (8Mb) and work (OC-3) on several different OSs and computers.  Access to the inbox appears to take ~20-30 secs, irrelevant of how much mail the inbox holds.  Subsequent actions (view email etc.) appear to take approx. 10+ ...

Speed issues can be caused by a number of factors including:   Equipment failure/fault at your premises. Third-party software using the upstream and/or downstream capacity of your ADSL connection (includes p2p, viruses or Internet applications). BT Exchange contention. Contention on the BT Central pipes which present your ...