Hi, I've currently got an open query with Technical Support and bearing in mind Phil's comments about not using the forum to short cut this process I'm not looking to rock the boat as it were.  What I would like is for anyone with more experience than I to provide a second opinion if possible. I'm currently on a fixed speed 512 service, and ...

Speed issues can be caused by a number of factors including:   Equipment failure/fault at your premises. Third-party software using the upstream and/or downstream capacity of your ADSL connection (includes p2p, viruses or Internet applications). BT Exchange contention. Contention on the BT Central pipes which present your ...