Zen Internet Support Forum

I find it amazing that Zen, who are constantly voted ''Very bloody good'' by every ISP rating system in the country, don't have enough pull at Tiscali to just say ''look, jerks, we're Zen, get our mail server off your ridiculous blacklist''. It's a shame you can't threaten them somehow. Like, blocking all Tiscali IPs from your network and saying ...

This is the reply from Zen Tech. support: The server is shared by all our customers and as such is susceptible to this problem. Any shared server, hosted by any ISP is equally susceptible. The only way to prevent this is host your own email server, this way only mail originating from your network is sent and you are wholly responsible for ...

I'm getting the exact same issue. Would it be possible for Zen to route Tiscali emails through another server, or better, talk to Tiscali and tell them to sort out their receiving mail servers? My experience tells me that non-Tiscali customers are going to have an impossible task trying to explain the issue to various levels of helpdesk support...

I am unable to send email (most of the time) to Tiscali addressees - emails returned: 550 mail not accepted from blacklisted IP address [212.23.3.142] I am advised by Zen Tech people that one of the Zen servers has been blocked by Tiscali and the resolution is out of their hands. This is pretty important to me; has anyone any suggestions and how ...