Zen Internet Support Forum

Searched this forum for 'overheating'. Nothing found so I will start new thread. Hope not already discussed.
Started with Zen beginning of May. Win XP (firewall on), Opera browser, Zonealarm
Sometimes get 'Server not found'.  Error messages suggest firewall and 'proxy server' as possible culprits.
Restart sometimes helped.

Surfed all day Sunday but unable to connect in the evening. 
Reduced Zonealarm  firewall setting. Still no connection.
Phoned Support. Found Support had finished for the day.

Noticed Internet light was intermittently red and off. Found unit was quite hot.
I had positioned it as per instructions on smooth surface. Swiched it off for a while. When cool I could connect OK.

Normally it is switched on for only a few hours a day but on Sunday it was on all day until it packed up in the evening. I would have thought Home Office users leave it on all day so this is surprising.

The ventilation holes are on the bottom and Speedtouch have fitted 4 little rubber feet so it is only 3mm from the surface on which it stands. All they have to do when they 'upgrade'  is fit rubber feet that are a bit bigger but what can I do? My first reaction is to use it upside down so the hot air can rise through the ventilating holes. Any suggestions?

I gather there is an optional stand to use it upright so perhaps this is why my search found no posts about overheating, or perhaps relevant posts did not include 'overheating' the Subject. I have indicated error messages in my Subject to help anyone searching against error message.

Am I the only one with this problem?
If it is only my unit that overheats then I should  report this to Zen as 'Defective Equipment'.

The router should run 24 hours a day without an overheating problem. I presume it does not sit in a window facing south or anything.

My 585 is always on and can go for weeks without any problem so if you had it from Zen contact them about a replacement.

 

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Ken

Zen Active 8000

By the time a family pays off the mortgage for a home in the suburbs, the home isn't home,and the suburbs aren't suburbs.

I would go along with Ken's reply.

My router has not been switched off since 22/08/05.

I've put a plastic biscuit cutter under mine (attractive I know but it does the job) lifts it off the desk so it gets plenty of air circulating underneath as I was also worried that it was rather hot

There is an upright stand which should help but the suggestion to raise it should also work if you do not have one. It's not uncommon for routers to get very hot if not properly ventilated, wireless only adds to this but if it's kept out of direct sunlight and in a reasonably ventilated room then it should not pose a problem during the summer.

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David Nelson
Team Leader
Business Support Unit
Zen Internet