Zen Internet Support Forum

I can't log in this morning. The login rejects my password. The Zen Firefox usage addon fails to authenticate as well.

It's working now. It's possible that I used the wrong password (my Zen password, not my portal one) but that begs the question of why the Firefox addon worked prior to this morning.

We had a problem on one of internal authentication servers which was incorrectly interpreted by the broadband web service as incorrect password. This affected all usage clients but not the portal since this uses an independent system.

 We will be making some changes to the error handling on the web service to ensure the messages it passes make sense to the users rather than the misleading "incorrect username or password".

Thanks for the clarification.