Zen Internet Support Forum

The portal login doesn't appear to use normal login procedures. Which is presumably why I can't store logins in my browser and why I can't login at all from my Nokia 9300i browser - which is, perhaps, taking security too far.

But then this morning I timed out and clicked on the re-sign in link. This time I didn't have to fill in the email address. It was already there. Problem was - it wasn't mine! It was j.dennison@xxxxxxgroup.com (xxxxxx to protect the user and what would be my first attempt at a password)

 This was using Firefox 2.0.0.12 on a Kubuntu 7.10 system.
 

 

 

Thanks for reporting this. We are aware of an issue and are investigating.

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Systems Development
Zen Internet Ltd

Thank you for reporting this issues. The issue has been investigated, a problem was found and it has now been resolved.

The issue was regarding the session timeout link, which under certain circumstances was showing a previously logged in users email address in the sign-in details box instead of the user that timed out.

 
We must stress that at no point was anyone's portal account made available to another user unless that user's password was known.

Regards

 

Carl 

 

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Systems Development
Zen Internet Ltd

I was just looking for the appropriate place to report this myself, and came across this post - just 10 minutes ago this issue was still there, so I'm not sure if it has been resolved.

I browsed to a portal page in my history, that told me my session had timed out after 20 minutes, then I clicked on the sign-in link on that page which took me to the login page that had another person's email addresses automatically fixed in the login box. I done it again to see if I'd done something wrong but it happened again with another person's email address. Clicking on the sign-in link down the left hand navigation worked as expected, allowing me to login as myself.
 

Hi,

If the history pages are from the period when the fault was present you will see this behaviour.  However, if your history pages are from after the point Carl announced the issue as resolved the problem shouldn't be present.  Clearing your history or replacing any bookmarks made prior to the fix should prevent a reoccurrance.

kind regards,
Phil D.Long
 

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Phil Long
Technical Support Manager - Zen Internet Ltd.

I edited this as I have fixed the said problem :)