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HELP: Outlook 2003 - "server name cannot be found", after MS Update !

Last post 22-04-2008, 2:22 PM by ritchiehicks. 1 replies.
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  •  24-03-2008, 2:10 PM 30155

    HELP: Outlook 2003 - "server name cannot be found", after MS Update !

    Hi folks - would appreciate some help...

    As usual,  I did an MS Update yesterday - amongst which were recent updates for MS Outlook.

    Since then,  I can't send or receive from/to any of my e-mail accounts.

    e.g. Error message:

    " Task 'Henry - Receiving' reported error (0x80040900) : 'The server name you entered can not be found on the network (it might be down temporarily). Please verify that you are online and that the server name is correct.' "

    I have tried all the usual things...

    - My DSL and LAN connections are all working fine - internet access fine, newsgroup receiving fine.

    - I've tested the e-mail account settings from Control Panel -> Mail -> E-mail Accounts -> View or change existing e-mail accounts -> Change -> Test Account Settings.   The tests come back fine with no errors.

    - When I try the same thing from within Outlook  -  Tools -> E-mail Accounts -> View or change existing e-mail accounts -> Change -> Test Account Settings  -  the tests always fail !

    - I've tried creating a new profile, and adding the new e-mail accounts, but the same thing happens again !

    - I've pinged the 'Incoming mail server (POP3)',  and the 'Outgoing mail server (SMTP)',  again no probs.

    - I've rolled the system back to the restore point before the last MS Update - same probs !

    P.S:  It's not my Kaspersky Internet Security 7.0 either - I've disabled it completely,  and the same problems remain :-(


    The MS Update appears to have screwed Outlook somehow.   Anyone come accross this sort of problem,  or have any ideas?

    All constructive suggestions gratefully received...!

    Richard

  •  22-04-2008, 2:22 PM 30340 in reply to 30155

    Re: HELP: Outlook 2003 - "server name cannot be found", after MS Update !

    I had this once or twice before - it was an annoying firewall issue (Windows Firewall was the culprit). This error code point to either no internet connection on your machine, or it being blocked.

    Try temporarily disabling your firewall (both your OS if you have one AND any third party firwall such as ZoneAlarm). You should find the email works again then.

    If it does, you'll need to tweak your firewall to allow this connection.

    Please let me know if this works.

    Regards,

    Ritchie.


    __________
    Ritchie Hicks
    Mynton Ltd
    www.mynton.com
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