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Only see my old Portal and services

Last post 20-03-2009, 1:23 PM by AndyA. 2 replies.
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  •  19-03-2009, 11:47 AM 32872

    Only see my old Portal and services

    I used to be with Zen, then migrated to O2 and then came back again.

    I've tried logging into the customer portal but as I'm still using the same email address and password I only see my old (pre migration) details, I'm unable to see any current details of my broadband usage etc.

     Can anyone steer me in the right direction ?

    Thanks

  •  19-03-2009, 5:38 PM 32876 in reply to 32872

    Re: Only see my old Portal and services

    Hi,

    Your new service has probably been associated with a new contact record in our database.
    Just drop an e-mail to customer services with the details or give them a ring, and they can merge the old and new accounts for you.
     


    Kindest regards,

    James Sweet
    http://www.zen.co.uk
  •  20-03-2009, 1:23 PM 32883 in reply to 32876

    Re: Only see my old Portal and services

    Thanks James, I'll do that.
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